HELP CENTER
A little help.
A smoother start.
Find answers about downloading Prime, getting the app running, and reaching our team when you need a hand.
Frequently asked questions
Select a question to read the answer.
GETTING STARTED
How do I download Prime?
Open the Prime homepage and choose the Google Play or Apple App Store download button for your device. Follow the instructions on the store listing to install the app.
Why can’t I find or install the app?
Check any compatibility or availability message displayed by your app store. Availability can depend on your device, operating system, and country or region. If you need help, contact us with your device model and the message you see.
My download hasn’t finished. What should I check?
Check your internet connection and available device storage. Read any message shown by the store, then retry the download. If it remains stuck, contact our team with the details.
APP HELP & SUPPORT
The app won’t open or isn’t responding.
Close and reopen the app. If the problem continues, restart your device and check the store listing for an available update. Still having trouble? Send us your device model, app version, and a description of what happens.
How do I check for app updates?
Open the app’s listing in the store you used to install it. If an update is offered, follow the store’s instructions to install it.
What should I include when reporting a problem?
Use our Contact Us form and choose App support. Include your device model, operating system version, app version, what you were trying to do, and the exact error message, if any.
FEEDBACK & INFORMATION
Can I share feedback or suggest an improvement?
Yes. Open our Contact Us page, choose Feedback, and tell us about your experience or idea.
Where can I read about privacy and terms?
Visit our Privacy Policy and Terms of Use. You can also learn more about Prime Amusiment LLC on our About Us page.