Privacy
Policy.

1. Who we are and how to contact us

For questions about this policy or a request about your personal information, use our Contact Us page and identify your message as a privacy request.

[ADD THE BUSINESS POSTAL ADDRESS AND A MONITORED PRIVACY EMAIL ADDRESS.]

2. Information you provide

When you submit the contact form, we collect your name, email address, selected enquiry topic, and message. We also receive any additional information you choose to include, such as your device model or a description of an app issue.

Submitting an enquiry is voluntary. The form requires its displayed fields so we can understand your message and reply. You can browse the website without submitting the form.

3. Technical and security information

The contact form uses a temporary identifier derived from your IP address to limit repeated submissions. It also keeps submission identifiers, submission times, and notification status to manage enquiries and avoid duplicate messages.

[CONFIRM ANY ADDITIONAL DATA COLLECTED BY HOSTING, SECURITY, OR OTHER WEBSITE SERVICES, SUCH AS IP ADDRESSES, BROWSER DETAILS, REQUESTED PAGES, AND ACCESS TIMES.]

4. How information is used

We use contact information to receive and manage enquiries, reply to questions, investigate issues you report, and review feedback. Security information helps us limit spam and repeated submissions. Information may also be used to meet applicable legal obligations or handle disputes.

[WHERE REQUIRED, ADD THE LEGAL BASIS FOR EACH PURPOSE, ANY LEGITIMATE INTERESTS RELIED ON, AND OTHER DISCLOSURES REQUIRED IN THE LOCATIONS YOU SERVE.]

5. Storage, service providers, and disclosures

Contact messages are saved in a private website inbox accessible to authorised administrators. An email notification containing your enquiry may also be sent to our configured administrator address. Hosting and email providers process information involved in storing or delivering these messages.

Information may be disclosed where required by applicable law or in connection with establishing, exercising, or defending legal claims.

[CONFIRM THE RELEVANT PROVIDERS, OTHER RECIPIENTS, PROCESSING COUNTRIES, AND ANY REQUIRED INTERNATIONAL TRANSFER SAFEGUARDS.]

6. Cookies, analytics, and advertising

[ADD THE VERIFIED COOKIE AND TRACKING PRACTICES OF THE LIVE WEBSITE: TOOLS, PURPOSES, DATA COLLECTED, LIFETIMES, AND AVAILABLE CONSENT OR OPT-OUT CONTROLS. CONFIRM WHETHER ANY INFORMATION IS SOLD OR SHARED FOR TARGETED ADVERTISING. IF A CATEGORY IS NOT USED, SAY SO ONLY AFTER VERIFYING IT.]

7. How long information is kept

Contact messages, email copies, technical logs, and backups may have different retention periods. The contact form’s temporary abuse-prevention counter expires after approximately ten minutes without another successful submission.

[SET AND ADD THE ACTUAL RETENTION PERIOD OR CLEAR DELETION CRITERIA FOR CONTACT RECORDS, EMAIL COPIES, LOGS, AND BACKUPS, INCLUDING ANY NECESSARY LEGAL HOLDS.]

8. Protecting information

Saved contact enquiries are private rather than publicly displayed. Access to the contact inbox is restricted to authorised website administrators. No internet transmission or storage system can be guaranteed completely secure.

9. Your choices and privacy requests

Depending on the law that applies, you may have rights to access, correct, or delete your personal information, request a portable copy, or restrict certain processing. Where processing relies on consent, you may have the right to withdraw it. You may also have the right to complain to your local privacy regulator.

Right to object: Where applicable law provides this right, you may object to certain uses of your information, including relevant processing based on legitimate interests.

Send requests through our Contact Us page. We may need information reasonably necessary to verify your identity and locate the relevant records. Any limitations and response periods depend on applicable law.

10. Children’s privacy

If you believe a child has provided personal information through this website, contact us so we can assess the concern and take appropriate action under applicable law.

[ADD THE CONFIRMED INTENDED AUDIENCE, MINIMUM AGE, AND ANY APPLICABLE CHILDREN’S PRIVACY OR PARENTAL CONSENT PRACTICES.]

11. App stores and the Prime app

Download buttons direct you to services operated by Apple or Google. Their privacy notices apply to information they handle through their stores.

This website notice does not describe information collected within the Prime app, app permissions, advertising or analytics tools, or other app-specific services. Those practices need to be addressed in the privacy notice for the app.

12. Changes to this policy

We will update this notice when our website practices change and revise the date shown on the page. Where applicable law requires additional notice or consent, we will follow those requirements.